Dear Mr Coultart
Oh, hello there. How nice to hear from you.
I refer to your call to the contact centre on 11 August 2011.
Thanks. Tell me more.
I have reviewed the 2009-2010 tax years information held on our records.
Um, I didn’t actually ask you anything about 2009-2010, but thanks anyway. Seeing as you’ve mentioned it, though… This ‘review’: what did you find?
Oh, I see, you’re not going to tell me any more about that.
Do go on.
A repayment is due to you for the 2010-2011 tax year and this will follow shortly together with a copy of the calculations.
Well, that’s a result. I’ll look forward to hearing more. Shortly. (I wonder how long ‘shortly’ is?) I made it £33.43 when I did my calculations. I wonder if your result is similar?
You state that you have submitted a letter to HMRC regarding your redundancy payment.
Please provide a copy of the letter as to date I am unable to locate your original letter.
Ah. I see. So you are unable to locate my original letter. I presume you mean the one dated 19 May 2011. The one I originally phoned about.
But what about the copy I sent on 12 August?
The one I sent Recorded Delivery?
The one that Royal Mail tell me was delivered on 15 August 2011?
That was signed for by D Butler at 8:08am?
And, hang on a minute…
If you’ve not had that letter, how the heck have you done your calculations about the tax year?
Yeah, yeah, whatever.
I’ll phone tomorrow…